OLD 20 Parts Company’s Terms and Conditions of Sale

You are provided access to this website [www.old20.com, www.old20tractorparts.com] in accordance with the Website Usage Terms and Conditions. Any orders placed by you must be placed strictly in accordance with these Conditions. If you have any questions relating to these terms and conditions please feel free to contact us; Tel: 01332 792698 or Email: enquiries@old20.com

The term ‘OLD 20 Parts Company’ or ‘OLD20’ or ‘our’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Field Farm, Aston Lane, Shardlow, Derby, UK,  DE72 2GX. The term ‘you’ refers to the user or viewer of our website.

General

We make every effort to ensure products we supply are of the highest quality, reach you in good condition, and are delivered promptly. If for any reason you are unhappy with your purchase, or the service you have received from us, please contact us using the information above.

We shall not be liable for loss, injury or any damage relating to parts or machinery supplied by ourselves. All parts are covered by our suppliers & manufacturers standard warranties unless otherwise stated. Usually these will be for a minimum of 12 months. All parts are only to be fitted by competent persons. You should examine all goods upon receipt. Products are not supplied on a trial basis.

Any OEM references, names, images, part numbers or descriptions are not intended to indicate or suggest that our parts are made by the OEM. Manufacturers of the products we sell reserve the right to amend their product specifications without prior notice.

Promotions, Discounts and Special Offers
We do offer special offers, discount vouchers and promotional items to our customers either on the website, our Facebook page or printed media. These discounts will be usable on most of our stock items but not all. If a there is an exception, this will be printed or displayed with the promotion at the time of publishing. If you have an enquiry about a promotion, discount or special offer, please contact us.

We reserve the right to withdraw any promotion, discount or special offer at any time without notice or reason.

Products, Pricing & Descriptions

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including Product Descriptions and Product Images, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.

We reserve the right to withdraw any products from this Website or Catalogues at any time and/or remove or edit any materials or content on this Website and Catalogues.

All prices are subject to change without notice. Prices are correct at the time of publication or upload to our website.

We are unable to process your order until your payment method has been received. We accept most major Credit / debit cards, Cheques (made payable to OLD 20 Parts Company), Bank transfer, Paypal, Cash and Postal Orders.

The currency converter on our website [www.old20.com] is to be used as an estimate only. All orders are processed in GBP (Pounds Sterling). Please contact your bank, Paypal or your card issuer for the exact exchange rate at the time and/or other charges which may apply.

We try our very best to make sure all parts and accessories that are advertised on our website and in catalogues are in stock, ready to order. However, due to the nature of our business, dealing in a huge selection of parts, spares and accessories it is inevitable that some of our products can go out of stock very quickly. We stock over 1000 items and it is sometimes very difficult to keep every item in stock at all times. We are sometimes dependent on our own suppliers to keep and deliver stock to us. Please do not use the website as a guarentee that parts are in stock.

We do our best to ensure that all prices on our web site are up to date and current at all times. However despite our best efforts some may be incorrect. Please be assured however that as part of our order checking and dispatch processes we do verify our prices. In the event that the price is lower than our stated price, we charge the lower amount and still send you the product. In the event that the current price is higher than our stated price, we will contact you to discuss this. We do however reserve the right to withdraw the product from sale at the incorrect price and cancel your order.

Orders
Your order(s) will not be processed until your payment method has been received. We accept most major Credit / debit cards, Cheques (made payable to OLD 20 Parts Company), Bank transfer, Paypal, Cash and Postal Orders.

Once you enter into an order agreement with us, you are agreeing to purchase the goods and allow OLD 20 Parts Company to use the personal details given. These will only be used for the purposes of completing your order(s), this will include passing your details onto carriers and payment processors. All personal details are held in accordance with our Privacy Policy and can be removed from our system by written request.

The title of goods ordered shall not pass to you, the customer, until payment has been fully received.

Suitability of goods you are purchasing is your responsibility. We will be happy to help offer any information or advice available, so you can be sure the products are suitable. We are not liable if information given is incorrect to your application. If any product supplied is not used for its intended purpose, subjected to abuse, or unreasonable usage will void the warranty on the goods.

All orders and special offers are therefore subject to the availability of stock when picking your order. All items are sold on a first come, first served basis so that all customers are treated fairly. Our store is open for telephone calls, emails, and general public visits and purchases Mon – Fri, 9am – 5pm. Not including bank holidays and other public holidays. We will be closed over Christmas and New Year and dates for these will be published near to the time.

Items that were purchased from the store can only be refunded from the store using the original credit/debit card.

Please note that we do not reserve stock at any time as this is unfair to other customers.

Orders may be rejected as a result of one of the following:

- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- A system error - such as automatic confirmation making an error.
- You request delivery outside of UK mainland and do not accept the extra delivery charges.

Out of Stock Items
If at the time of placing an order, an item is not in stock, we will try and inform you. When orders are received and agreed we will ship everything that is in stock. If items that you order are out of stock we will never charge your credit / debit card. Credit / debit cards are only charged at the time your order is ready for dispatch. This excludes payments that have been sent via alternative methods i.e. Paypal, Cheques, Cash, Bank Transfer or Postal Orders.

Back Orders
Back orders are generated for any out of stock item that has been ordered. Back orders remain open for 12 weeks before being closed. As soon as out of stock items arrive with us they will be sent straight out without any additional shipping charges. However after the 12 week period, we will notify you by either telephone or email when the goods return to stock.

You must then re-order the goods by placing a fresh order. You may cancel your back order at any time at no cost and with no penalty by contacting us via phone or email. As with all orders you will only be charged when items are ready to be dispatched to you unless you have paid via Paypal, Bank transfer, Cheque, Cash or Postal order. Please note that if you do not cancel your back orders, they will remain an on-going order with us. When canceling a back order with us please make sure you receive confirmation from us that it is cancelled.

Payment

Payment for all orders is at point of dispatch. Orders are charged at the time of dispatch and we will not charge you for any out of stock items.

The title of goods ordered shall not pass to you, the customer, until payment has been fully received. Also, the seller reserves the right to charge interest at the rate of 8% above prime overdraft rate on all payments outstanding for more than 30 days following month of invoice. If handed over for collection of debts, the debtor will be liable for all legal and collection fees.

All prices are plus VAT (where applicable) at the current rates, unless otherwise stated, and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We will not be liable to you or any third party by reason of our withdrawing any product whether or not that product has been sold.

To be eligible to purchase products and lawfully enter into and form contracts under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information,
  • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable,
  • Possess a valid credit or debit card issued by a bank acceptable to us,

If your order is acknowledged online, you will be notified of this soon after you submit your order. Please note that as the acknowledgement is sent to you automatically, an error may have been made of which we are not aware despite our best efforts. Because of this, we retain the right to cancel the order.

Personal or business cheques are welcomed but clearance is required prior to order shipping. This can take up to 10 working days from when we receive the cheque. Please note we only accept UK cheques. IMPORTANT: Please ensure that you have written your full name and address on the back of the cheque together with your customer id number (if applicable).

Late Payments and Bad Debt
In the event that cheques have to re-presented for payment to the buyers bank, the seller reserves the right to pass on all associated bank charges. Further more, the seller reserves the right also to charge interest at the rate of 8% above prime overdraft rate on all payments outstanding for more than 30 days following month of invoice. If handed over for collection of debts, the debtor will be liable for all legal and collection fees.

Delivery

We use a variation of Royal Mail, Interlink Express, TNT and DHL to ship items, therefore all delivery dates and times given are only estimates. We therefore cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason.

Shipping charges are not calculated on the website. Customers will receive a confirmation email from one of our sales representatives after placing an order, with a total cost including delivery charges. You can find an an approximate guide in our Delivery section and we always try to find the best and most cost affective method. Any items we ship will be securely packaged for delivery based on what we are sending. There are some items we cannot ship i.e. Lubricants – we cannot ship oil outside of the UK Mainland. 205 litre barrels are not shippable.

If your order is returned to us undelivered due to your own fault, you will be responsible for the re-shipping charges.

If you wish to track orders, please contact us and request a tracking number. We will be happy to supply this and if necessary help you track them. It is advisable to make sure someone is present at the delivery address to sign for the parcel. Once goods are delivered and signed for they become your responsibility.

Orders sent to a non card registered address are sent at the customers liability due the higher risk of a third party obtaining your order when sending to a third party address.

In some cases, we reserve the right to change the shipping option in case of certain items not being in stock. This will only be done where a cheaper delivery is necessary.

If in the unlikely event that your order is damaged or lost in transit, a replacement order will be issued. If we cannot supply an identical order we will post a credit on your account to use at a later date.

-         UK Customers

Orders are usually dispatched within 1 – 5 days. Please allow up to 10 working days in busy periods i.e. Christmas. Delivery times can vary but as a rough guide please allow 10 working days for Royal Mail deliveries, 1 – 2 working days for courier deliveries. Please also be aware that deliveries to offshore may take longer i.e. Eire, Northern Ireland, Isle of Wight, Isle of Man and the Scottish Highlands.

In the unlikely event that your goods do not arrive within these times, please contact us via telephone or email to confirm your order has been shipped and that we have the correct delivery address.

Unfortunately parcels can not be declared lost in post until 10 working days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged.

-         Overseas Customers

Orders are usually dispatched within 1 - 5 working days. Please allow up to 10 working days in busy periods i.e. Christmas. Delivery times can vary but as a rough guide please allow 21 working days for Royal Mail deliveries, 1 - 5 working days for courier deliveries. Please also be aware that deliveries to distant locations may take longer.

In the unlikely event that your goods do not arrive within these times, please contact us via telephone or email to confirm your order has been shipped and that we have the correct delivery address.

Unfortunately parcels can not be declared lost in post until 21 working days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged.

It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are only applicable for non UK and non European Union countries.

Cancellations and Returns

If, for whatever reason, you wish to cancel your order please let us know as soon as possible. Once an order has been dispatched we are unable to cancel. Please do not refuse to accept delivery of an order as a way of cancellation. If delivery of an order is refused the goods will be returned to us by our carriers. We will be charged for this return and we will deduct these charges, plus handling charges, from any refund amount.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order and receive a full refund if, for any reason, you are not entirely satisfied with your purchase or the goods are faulty or damaged. You must notify us within 7 (seven) working days of receiving the Products. Items must be returned in their original condition and packaging. If the returned items are not in a resalable "as new" condition a refund may not be possible. If items are missing from your order, please notify us as soon as possible. This regulation only covers countries that are member states of the EU. If you are ordering from a member state of the EU other than the UK please check you countries regulations on Distance Selling as this may vary. If you are ordering from a country that is outside of the member states of the EU this regulation is not applicable, but we will do our best to adhere to these guidelines in the way your returns are dealt with.

You have the right to return any item ordered, for no reason and without penalty for a refund. This excludes special order items. If you are returning an item under Distance Selling, you are responsible for the return shipping costs.

If you wish to cancel non-stock or special order item, this must be done before the order is placed with our suppliers. Non-stock or special order items that have arrived with us or are being returned will be subject to a handling charge of 15%. This does not apply to faulty or damaged items and normal stock items.
Note:
Goods must be returned to our head office within 14 days of notifying our sales advisors. Returns are sent at your own expense. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund the costs of postage where the item returned is faulty or incorrectly supplied.