loading spinner

At a glance…
This policy outlines what we, OLD 20 Parts Company, do in order to collect, protect and process customer information. In short we only collect the most basic information in order to fulfill legal obligations of processing orders and sharing information that maybe of legitimate interest. For more information, continue reading...

Introduction
This privacy policy sets out how OLD 20 Parts Company uses and protects any information that you give OLD 20 Parts Company when you use our services and this website.

OLD 20 Parts Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

OLD 20 Parts Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018.

What we collect
We may collect the following information:
Name & contact information including telephone number(s) and email address,
Website access information,
Order & transactional history,
Correspondance history,
Communication & Marketing Preferences,
Social Networking Information (only available to pages),

What we do with the information we gather?
The basis for us collecting the information above is to fulfil our legal/contractual obligations to process and dispatch orders. Most of the information is given directly as part of the ordering process (online account setup or over the phone). Other information regards website/social media usage and/or interests are gained through interactions with us. We require this information to understand your needs and provide you with a better service. Most of this information is either non-identifiable within Cookies (See our Cookie Policy) or publicly available.

We may also use information given to us to produce legitimate interest direct marketing. If you wish to unsubscribe from this; simply contact us and let us know. We will then make sure that you will no longer receive this information. In the case of Electronic Marketing (Email newsletter); consent for this will granted when you sign up on our website or over the phone. IF you wish to unsubscribe from this marketing, simply click the ‘Unsubscribe’ link at the bottom of all marketing communications.

Third Parties
We may also share data with or gain data via a third party. This will only be used to fulfil a legal obligation and become part of our data cleanse procedures. We have taken steps to check that our authorised third parties adhere to current Privacy Policies. No information is directly shared outside of the EU however; some of our suppliers may transfer or remotely access information as part of their business setup. In these cases they have stated that “...has put in place Standard Contractual Clauses and/or Binding Corporate Rules as safeguards..”

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We do also use other third party supplier(s) for things like email marketing. Our current supplier is ‘MailChimp’. You can read their Privacy statement here.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. As part of our procedures; any information that is more than 12 months old will be cleansed. Only transactional information will be kept for the legally required period (5 years). Once this has expired this will be securely destroyed.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Non of the cookie information we gather is personally identifiable.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information, see our Cookie's Page...

Controlling your personal information
Under the current Data protection act and GDPR, you; the data subject, have rights available that you can request us to act upon. These include;

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

To find out more about each of these rights, please click here.
If you wish to invoke any of these rights please contact us;

OLD 20 Parts Company
Field Farm

Aston Lane
Shardlow
Derby, UK
DE72 2GX

Tel: 01332 792698
Email: dpo@old20.com

Please note: In order to fulfil your request correctly, we will need to contact you to confirm your identity.

Finally...Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.